FASAH contacts: which number actually answers

There is no single "FASAH hotline" that fixes shipments. The working map: platform issues (login, registration, tafweed errors) go through fasah.sa support; customs matters (declarations, duties, releases) answer on ZATCA 19993 (+966 11 204 8998 abroad) — because FASAH is the window, ZATCA is the authority behind it; and your specific declaration is fastest resolved by the broker who filed it, who sees its live status without calling anyone.

The channel map

• fasah.sa support — technical platform matters: account access, registration errors, authorization glitches
• ZATCA 19993 — customs policy and account questions: duties, tariff, declaration rules; 24/7 inside the Kingdom
• Your broker — anything about a live shipment: status, queries, inspection scheduling, payment confirmations
• Terminal operators — delivery orders, storage, gate appointments at the specific port

What is OGA in FASAH?

OGA — Other Government Agencies — is the FASAH layer connecting non-customs authorities whose approval a shipment needs: SFDA for food and medical, SASO/SABER conformity checks, CITC for radio equipment and others. When a declaration "waits on OGA", customs is not the blocker — the relevant agency's approval is, and the fix lives in that agency's process (certificates, registrations, label reviews). Reading which OGA holds a shipment, and answering that agency specifically, is daily broker work — and the reason "calling FASAH" about such holds achieves nothing.

Skip the directory: what Clearway clients do

Clients simply message their Clearway contact: we read the declaration and OGA statuses directly, answer the actual blocker, and escalate through the channel that owns it. The directory above matters for account-level matters that are yours alone — platform registration, establishment records, authorized-person changes. For everything shipment-shaped, a broker with platform access beats every phone number on this page.